bongo7 Privacy Policy

Introduction and Scope

bongo7 ("we", "us", or "platform") is an online gaming service operated for users in Bangladesh. When you use bongo7's website, app, or related services, you agree to the terms of this privacy policy.

This privacy policy applies to all pages of our website and is an integral part of our terms and conditions. We may update this policy from time to time, and you will be notified of any changes.

What Information We Collect

bongo7 may collect the following types of information for the purpose of providing services. Each piece of information is collected for a specific purpose.

2.1 Registration and Account Information

When you open an account with bongo7, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Mobile number
• Email address
• Preferred payment method (bKash, Nagad, Rocket, Upay, etc.)

2.2 Transaction Information

To ensure the security and transparency of financial transactions, we record the following information:

• Deposit and withdrawal amounts and dates
• Payment method details (not the full account number, only the necessary portion)
• Bonus claim and wagering history
• Betting and gaming history

2.3 Technical and Device Information

The following information may be collected automatically while you use our website:

• IP address and approximate location
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Session data collected via cookies and similar technologies
• Website access times and activity logs

How Your Information Is Used

The information collected is used for the following legitimate purposes:

3.1 Service Operations

• Creating, verifying, and managing your bongo7 account
• Ensuring deposits, withdrawals, and bonus processing
• Ensuring uninterrupted delivery of gaming services
• Providing 24/7 Bengali live chat and email support

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Monitoring suspicious financial activity
• Preventing multiple accounts or bonus abuse
• Sending and receiving data through SSL encryption

3.3 Fulfilling Legal Obligations

• Completing the age verification process (21 years or above)
• Complying with anti-money laundering (AML) regulations
• Following legal directives from relevant authorities

3.4 Service Improvement

• Improving the user experience on the platform
• Planning new games and features
• Monitoring responsible gaming

Sharing Information with Third Parties

bongo7 never sells your information. However, in certain circumstances, limited information may be shared with selected partners:

4.1 Payment Processors

Minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete transactions. These processors are governed by their own privacy policies.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt process limited session information to ensure fair play. This information is not sufficient for direct identification.

4.3 Legal Requirements

Information may be disclosed when required by court orders, regulatory body requests, or legal investigations. In such cases, we always follow a policy of providing only the minimum necessary information.

4.4 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will inform you as much as possible before any such change.

Cookies and Tracking Technologies

bongo7 uses cookies and similar technologies to ensure the smooth operation of the website. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the website. Without them, features such as login, session management, and security verification will not work. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language settings) and to provide a personalized experience. They do not collect personally identifiable information.

5.3 Analytical Cookies

These cookies are used to evaluate and improve website performance. Data is processed collectively and is not used to directly identify any individual.

Data Protection Measures

bongo7 has adopted the highest standard of technical and administrative measures to protect your information.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all data transmissions are secured
• Sensitive information stored using AES-256 encryption
• Regular security audits and vulnerability assessments
• Firewall and intrusion detection systems
• Two-Factor Authentication feature

6.2 Access Controls

• Only authorized staff can access information to the extent necessary
• All access is logged and reviewed periodically
• Staff are bound by strict confidentiality agreements

6.3 Data Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations. Beyond that, information is securely deleted.

Your Rights

As a registered user of bongo7, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information we have collected about you at any time. We are committed to responding within 30 business days.

7.2 Right to Correct Information

If there is any error or incompleteness in your information, you may contact us to request a correction. Many details can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information to fulfill legal obligations.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing communications or other specific purposes. To raise an objection, please contact our support team.

7.5 Right to Data Portability

Where applicable, you may receive your information in a structured, commonly used format so that it can be transferred to another service.

Protection of Minors

bongo7 is a service exclusively for those aged 21 or above. We do not knowingly collect personal information from or provide services to anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has opened an account, that account will be immediately suspended and all collected information will be deleted.

If you believe that a minor is using our services, please notify us immediately at [email protected].

International Transfer of Information

For the purpose of providing services, your information may be stored or processed on servers located in various countries. We ensure that these transfers are conducted with appropriate safeguards.

Industry-standard encryption is always used when transferring information, and protective agreements are maintained with third parties.

Policy Changes and Updates

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A special notice will be displayed on the website
• A notification will be sent to your registered email
• The "Last Updated" date at the top of this page will be changed

Continued use of bongo7 after any changes will be considered your agreement to the updated policy. If you do not agree with any change, you may close your account.

Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us:

After receiving your complaint or request, we will respond as quickly as possible. Our privacy team is committed to resolving your issue.

For more details, please also read our Terms & Conditions and Responsible Gaming pages.